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I made an order 18th but not received plus it says it’s klarna?!?

Comments

10 comments

  • lindsay hitchcock

    i ordered at least 10 days ago. i havent even got the shipped email

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  • Shireen Delbrocco

    I placed and order today and have not recieved and email confirmation even tho after submitting payment t it said order recieved on the screen.the payment has been taken and states pending on my bank account. All my items were in stock and available to order.

    iv just logged onto the site to contact customer services and there was a red notice box on the site stating no orders are being taken due to high demand they are marking all items as out of stock even if the have them so I’m a little confused and am going to have to wait until I get a reply from customer services.

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  • Hayleyjlidgett

    Honestly I spent over £100 getting things for myself and my next door neighbours a few weeks ago and the whole experience was awful, I emailed I tried to call and with no response then I saw I had just been given a full refund, no explanation nothing.
    Keep on at customer services, there’s nor excuse for taking your money if they’re not accepting order as they can disable the payment gateway. It’s not on! (I sound like my mum saying that bit)

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  • Marian Masterman

    I ordered on the 16th of March, I used klarna who are now asking for payment, I haven’t received my order despite being told two weeks ago it had shipped, I know these are difficult times but I’m not going to pay for something I haven’t received!

    Hope everyone is staying safe 🌈

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  • Bward051696

    I ordered 4th April not heard anything. When I tried logging into my account it said one didn't exist?? No reply to emails or anything yet still happy to take our money over £30 I spent..

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  • Marian Masterman

    I had a reply today to say my order was sent but DPD never received it, I then received an email from klarna to say I did not need to pay as I had not received my order....I wouldn’t have paid anyway with no order!

    I would still rather have had my stuff but can’t be helped.

    stay safe everyone.🌈❤️

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  • Rachelcrothers

    I placed an Oder just a few days ago but still haven’t received an order confirmation but they are holding the payment in my bank account which is more than what my order and delivery came too, anyone else had this problem?

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  • Mattew Fordham

    Did anyone's order arrive?

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  • Ashley

    I ordered on 17th paid through Klarna who stated first payment would be taken when order shipped. BUT they took payment the same day yet no order. No emails,no reply to my ticket asking for an update. Know its a busy time but sheesh ive ordered stuff from other places like 2 days ago n got it :/ Waiting on some of this stuff,but can see im going to have to just go out & buy it (which was hoping not to have to do as shielding). If knew itd be so long id have gone else where :(

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  • Shireen Delbrocco

    Hi I placed an order with these guys and was having the same problem as ymthe rest of you guys I had ordered online because I have a 4 month old baby so didnt want to have to drag her out in the shops, but after 1 week gone by and no confirmation email I decided to contact customer services they replied 2 days later asking for my order number which I again had to state I didn't have because I never had confirmations email I was then asked for postcode and full name she found my order and said she would process it again at this point I was supposed to receive a co formation email which again 3 more days and still no confirmation I asked them for a full refund as I had been out shopping within this time as I needed the items and then I was offered a full refund and was in my account few days later overall it took just a little over 2 weeks to sort the issue please keep on contacting customer services you will get a refund if you just state no confirmation and not happy etc then they will provide you with refund process, good luck everybody and stay safe

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