Skip to main content

No order tracking available

Comments

25 comments

  • Deborah CORBETT

    I am having the same problem I put my order in on the 18th June money taken from my bank but website says no order 

    0
  • Sarah Porter

    Me too order put in the 19 th money taken account says no orders.

    0
  • Anna Fairbairn

    Am the same. I have confirmation email and paid through PayPal but nothing showing on the website of my order. I don’t no whether to cancel it. 😢

    0
  • Cath Lamb

    Same here, ordered 19th June by Paypal, money paid but site says "no orders".  Worried now!!!

    0
  • Cath Lamb

    Just received an e-mail about my complaint, saying they'll deal with it and get back to me and "hopefully resolve it to my complete satisfaction".  I really hope so!!!

     

    -1
  • Sarah Porter

    I ended up calling them. So my order was placed Fri at pasted their 5pm closing time. So it's not even looked at until Monday. I will get my order Friday the lady on the phone told me. She also said that if you create your account after you paid for your order then it doesn't show in your orders. But you will still get it, I'm assured by the customer service lady.

    -1
  • Alex Gore

    Same here with same date of order.
    Hopefully we will all get the order friday then. Thanks

    0
  • Cath Lamb

    Got an email today saying my order will be dispatched to the carrier today and with me within the next few days.  We shall see!  

     

    0
  • Mary Lau

    Same situation, ordered on June 21, no record on their website.

    0
  • alison hooker

    Same here ordered 22nd June see what happens Monday at least can claim back Money at pay Pal

    0
  • soulgirl5016

    I’m having the same issue made a order on 26 june

    0
  • alison hooker

    Received email my delivery comes today by dpd

    0
  • Jody Coombes

    Same here, made an order and it doesn't show on my account! I can only see my previous order, very worried now and dont know if to cancel or not

    0
  • ann throop

    Same here I ordered the items on the 2nd of July and I've paid for them but not received the goods but when I track it down it's says no orders very worried now I don't know what to do

    0
  • Jessysharpe

    Same, surely the shouldn’t be taking the money out so soon if they are having problems with delays and stock?

    1
  • Lucy Goulding

    Ann Throop I placed an order the same day as you and I have got the loyalty points for the order but it's not in my orders I emailed them 4 days ago and still no reply.

    0
  • Jessysharpe

    I placed my order on the 2nd and it’s been shipped today and I should get it on Monday, I did message them but did not hear back.

    0
  • Claire Sibson

    I placed an order similar time 3rd July and got nothing back yet,

    0
  • Rosie

    I placed an order on 6th July before the 5pm cut off and have still not heard anything about it being dispatched. I've emailed them too but not heard back yet.

    0
  • adele mcivor

    Yep same here and I think it’s disgusting so many customers are going through this. Something isn’t right and needs sorting out asap.

    0
  • Paula Arpaci

    I placed my first order on 4th July and received the items yesterday (14th). Ive noticed on the website it now says to expect your order in at least 7 working days. That wasnt there when I first placed my order. Hopefully they will catch up with everyone soon.

    0
  • Natalie Morrison

    I ordered on the 10th i have gone on to my account and it says theres no orders. The website didnt say 7 days it said 5 days delivery. I havnt had a email to say my order has been processed or despatched. First time ordering from here. What happens if I dont receive my order as I carnt cancel online thanks x

    0
  • Paula Arpaci

    Hi Natalie, I only saw the 7 days delivery yesterday when I went back onto the site as my Mum wants some stuff so I think it must have only just been put on there. If you created an account after ordering it wont show your order. I would personally give it until next week to see if it comes. I was panicking too and sent a message to customer services, day after got my despatch email. Coincidence probably. If you dont get your order next week I would ring them up. Good Luck

    0
  • Rachel Keen

    Hiya, Im having the same problems with my order - also starting to worry. Had no response to my email to customer services. Can anyone offer any advice on how to fix it?? many thanks 

    0
  • Lucy Goulding

    I phoned customer services and got today it was being dispatched that day and it arrived the next day.

    0

Please sign in to leave a comment.